Cen‐Tec Systems Warranty
At Cen‐Tec Systems, we are committed to providing high‐quality products that meet customer
expectations. Our warranty ensures confidence in our products by covering defects in materials and
workmanship.
Warranty Coverage
-
Residential Products: 2‐year warranty covering defects in materials and workmanship.
- Commercial Products: 90‐day warranty due to higher wear and tear in commercial use.
Warranty Conditions
- Normal Use: Warranty applies when products are used as intended and maintained according to guidelines.
- Misuse: Improper installation, failure to maintain, or using the product outside its intended environment can void the warranty.
- Exclusions: Accidental damage, unauthorized repairs, and normal wear and tear are not covered.
Warranty Limitations
- Coverage is limited to the original purchase price.
- Costs such as installation, shipping, or unauthorized modifications are not covered.
How to Make a Warranty Claim
- Gather Documentation: Prepare the original purchase receipt, product details, and a description of the issue.
- Verify Eligibility: Ensure the issue falls within the warranty period and coverage terms.
- Contact Customer Support:
Phone: 1‐800‐833‐2822
Email: customer_service@centecsystems.com
Website: centecsystems.com
- Follow Instructions: Provide requested details and follow the support team’s guidance.
- Return Product (if required): Follow shipping instructions provided by customer support.
Frequently Asked Questions (FAQs)
- How do I verify my warranty? Check your purchase receipt or contact support.
- What if I lost my receipt? Alternative documentation like bank statements may be used.
- Processing Time: Claims are typically processed within a few business days.
For further inquiries, please reach out to our customer support team. Your satisfaction is our priority.